beth7 Frequently Asked Questions

You must be 21 years old or older to register and play at beth7. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. Age is verified during KYC using a valid Philippine government-issued ID. Any account found to belong to a person under 21 is immediately suspended and all funds are returned.

beth7 accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, Philippine passport, driver's licence, or PRC ID. You'll need to upload a clear photo of the front and back of your ID, plus a selfie or liveness check. KYC is required before your first withdrawal. Processing typically takes 24 to 48 hours on business days.

No. Each individual is permitted only one registered account at beth7. Creating duplicate accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you've lost access to your account, contact our support team via live chat to recover it rather than registering a new one.

Click the Forgot Password link on the beth7 login page. Enter your registered email address and you'll receive a password reset link within a few minutes. If you no longer have access to that email, contact our 24/7 live chat support with your registered mobile number and KYC details so we can verify your identity and help you regain access securely.

To close your account, contact beth7 customer support via live chat or email at [email protected]. Before closure, ensure you've withdrawn any available balance to your verified payment method. Account closure requests are processed within 5 business days. Note that regulatory requirements under AMLA mean beth7 retains transaction records for a minimum of 5 years after account closure.

Log in to your beth7 account, go to the Wallet section, and select GCash as your deposit method. Enter the amount you wish to deposit and confirm. You'll be redirected to the GCash payment gateway to authorise the transaction using your GCash PIN or biometric. Deposits via GCash are credited to your beth7 wallet instantly in most cases, with no deposit fee charged by beth7.

The minimum deposit at beth7 is ₱100 PHP for GCash and Maya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 PHP. Minimum amounts are displayed in the deposit interface before you confirm. beth7 does not charge deposit fees, though your payment provider may apply their own transaction charges depending on your account type.

Most GCash withdrawals from beth7 are processed same day for fully KYC-verified accounts, typically within 1 to 3 hours during standard business hours. Processing times may be slightly longer during peak periods or public holidays. The withdrawal must go to the same GCash account linked to your beth7 profile. Third-party withdrawals to another person's GCash are not permitted.

The minimum withdrawal at beth7 is ₱200 PHP for GCash and Maya. For bank withdrawals to BPI, BDO, or Metrobank, the minimum is ₱500 PHP. Withdrawals can only be processed to a payment account in your verified legal name. beth7 does not charge withdrawal fees, though standard bank processing fees may apply for transfers to Metrobank and other banks.

Yes, Maya (formerly PayMaya) is a fully supported payment method at beth7 for both deposits and withdrawals. The process is the same as GCash — select Maya in your Wallet, enter the amount, and authorise through the Maya gateway. Maya deposits are credited instantly. Withdrawals to verified Maya accounts are typically processed same day during business hours.

Yes. beth7 supports deposits and withdrawals via BPI, BDO, and Metrobank through the InstaPay and PesoNet networks. Bank transfers may take slightly longer than GCash — InstaPay transfers are generally credited within 15 minutes, while PesoNet batch transfers can take up to one banking day. Always use the exact reference number provided in your beth7 deposit instructions to ensure correct crediting.

beth7 offers a wide selection of slot games from leading providers popular with Filipino players, including JILI Games, PG Soft, Fa Chai, and Pragmatic Play. Popular titles include JILI's Golden Empire, Fortune Gems, and Super Ace, as well as PG Soft's Mahjong Ways and Treasures of Aztec. All slots use independently certified RNG systems. You can access the full library through the Slot section of the Platform.

Yes. All slot games at beth7 use a certified Random Number Generator (RNG) system that has been independently audited for fairness. The RNG ensures every spin outcome is completely random and not influenced by previous results. Published Return to Player (RTP) percentages are theoretical long-term averages. beth7 does not manipulate game outcomes and maintains audit trails for all game rounds in compliance with PAGCOR requirements.

Absolutely. The entire beth7 Platform is fully optimised for mobile browsers on both Android and iOS devices. All games — including slots, live casino, bingo, and fishing games — are playable directly through your mobile browser with no app download required. For the best experience, use an updated version of Chrome or Safari on a stable mobile data or Wi-Fi connection.

Yes. beth7's live casino section features real-time games with live dealers streamed in HD, including baccarat, roulette, blackjack, and game shows. These are available 24 hours a day through licensed live studio providers. Live baccarat is particularly popular among Filipino players. You can access the live casino through the beth7 Casino section of the Platform after logging in to your verified account.

Yes. beth7 offers sports betting on a wide range of events including PBA basketball, NBA, international football, boxing, UFC, and other major sporting events. Philippine sports — including PBA and UAAP — feature regularly in the sportsbook during active seasons. Odds are updated in real time and in-play betting is available on selected events. Check the sports betting section of the Platform for current markets.

beth7 offers a welcome bonus to newly registered and verified players on their first deposit. The exact bonus amount, percentage match, and minimum deposit required are displayed on the Promotions page at the time of your registration. Welcome bonus funds are subject to wagering requirements — typically a specified multiplier — before they or associated winnings may be withdrawn. Always read the full bonus terms before opting in.

Wagering requirements (also called rollover requirements) specify how many times you must bet a bonus amount before it can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing bonus-derived funds. Different games contribute different percentages toward wagering — slots typically contribute 100%, while live dealer games may contribute less. Check individual bonus terms for details.

Yes. All bonuses at beth7 have a validity period — typically 7 to 30 days from the date the bonus is credited to your account. If you don't meet the wagering requirements before the bonus expires, both the bonus and any winnings derived from it are forfeited. The expiry date and remaining wagering requirement are displayed in real time in your Account Wallet so you can track your progress easily.

Yes. beth7 operates under the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework, which is the government body that oversees and licenses online gaming platforms in the Philippines. This means beth7 is subject to ongoing compliance requirements including player fund protection, fair game audits, anti-money laundering controls, and responsible gaming obligations. Playing at a PAGCOR-licensed platform like beth7 is legal for Filipino residents who are 21 years of age or older.

Log in to your beth7 account, go to Account Settings, and select the Responsible Gaming tab. From there you can activate self-exclusion for a minimum period of 6 months. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. If you need help activating it, contact our 24/7 live chat support and our team will process it right away with no questions asked.

Yes. beth7 provides daily deposit limits and weekly loss limits that you can set from your Account Settings under the Responsible Gaming section. Once a limit is set, the Platform enforces it automatically — deposits beyond your set cap are blocked until the period resets. To increase a previously set limit, a 7-day cooling period applies as a protective measure. Decreasing limits takes effect immediately.

First, use the self-exclusion or cooling-off tools in your beth7 Account Settings — they activate immediately. You can also contact our 24/7 live chat support team to request an account suspension right away. For broader support, PAGCOR operates responsible gaming resources for Philippine players. If gambling is seriously affecting your finances, relationships, or mental health, please reach out to a licensed counsellor or mental health professional in your area.

beth7 customer support is available 24 hours a day, 7 days a week through the live chat function inside the Platform — this is the fastest way to get help. You can also reach us by email at [email protected] for non-urgent queries, with responses targeted within 24 hours. Filipino-speaking support agents are available during peak Philippine hours. There is no phone support at this time.